Hi-Watt processes over 50 urgent customer requests per month, meeting customer timelines over 97% of the time. If you’re looking for an industry partner that can provide you with turnkey solutions and high-quality systems for the thermal industries, don’t hesitate to contact us.
Over the last 8 years, we have addressed 95% of inside sales quoting requests within 3 hours.
We test electric vehicle component samples in environmental chambers that replicate extreme temperature and humidity conditions. Our customers demand exacting temperature control and data logging solutions to ensure their parts meets spec. Hi-Watt has been a key partner to provide Watlow temperature and limit controls that meet our high expectations. Their local stock of controls, technical assistance and step by step instruction is appreciated to keep us up and running.
Test Lab Manager
We are a smaller Tier 2 supplier of injection molded components for the auto industry. Our spare parts areas were a mess of incorrect components and missing parts that created down time issues several times a month. Hi-Watt approached us to supply and organize the correct band heaters, thermocouples and hot runner cables. Since our Hi-Watt account manager started supporting us several years ago we have increased our uptime and saved costs. Hi-Watt is a valued member of our team and their fast responsiveness is appreciated.
As a manufacturer of paint drying ovens, we have relied on Hi-Watt for many years to recommend the right heating components and temperature controls to achieve our process design goals. As frustrating as it is to find good customer service these days, I like that I can call Hi-Watt anytime for help. Also, Hi-Watt has invested in stocking our key controls to minimize lead times.
We need to replace our thermocouples on a consistent basis to meet heat treat industry accuracy regulations. Hi-Watt supplies us calibrated sensors on a regular release schedule that has maximized our production time resulting in substantial cost savings. We are getting large quantity discounts while not having to carry inventory. Our account manager and customer service are always available for live and friendly interactions.
Heat Treat Facility Purchasing Manager