A local plating factory customer who used caustic plating chemicals was going through thousands of dollars of heaters per quarter due to early heater failure. Hi-Watt launched a thorough root cause analysis of failed heater elements and discovered that customer did not have correct heater specifications based on the density of materials they were using. This customer then adopted our heater recommendation and was able to achieve product heat up time requirements. They were also able to start replacing the heater every 2-4 years versus every 1-3 months. Production downtime was sharply minimized from two unpredictable times per month to one planned preventive maintenance cycle every 6 months.